Terms of Service

Updated: January 1, 2026

1. Parties

The parties to these Terms of Use are you and Groove Digital, LLC, the holding company and owner of this Groovedigital.com website business ("Groove"). These Terms apply to and protect Groove Digital, LLC and, without limitation, Groovepay, LLC, Groove.cm, https://groove.cm, GrooveKart.com, GroovePages.com, GrooveFunnels.com, GrooveSell.com, GrooveMail.com, GrooveVideo.com, GrooveWebinar.com, and every current or future website, domain, brand, product, service, software application, platform, payment product, marketing property, or business line owned, operated, licensed, managed, or controlled by Groove Digital, LLC or under common ownership or control with Groove Digital, LLC. For purposes of these Terms of Use, references to "Groove", "we", "us", "our", this "website" or this "site" also include each current or future parent, subsidiary, affiliate, sister company, affiliated holding company, commonly controlled entity, joint venture, predecessor, successor, assign, officer, director, member, manager, employee, contractor, consultant, agent, representative, licensor, licensee, vendor, payment processor, and service provider of Groove Digital, LLC, to the fullest extent permitted by law. Each of the foregoing is a "Covered Groove Party," and collectively they are the "Covered Groove Parties."

2. Use And Restrictions

Subject to these Terms of Use and our Privacy Policy, you may use the public areas of this site, but only for your own internal purposes. You agree not to access (or attempt to access) this site by any means other than through the interface we provide, unless you have been specifically allowed to do so in a separate agreement. You agree not to access (or attempt to access) this site through any automated means (including use of scripts or web crawlers), and you agree to comply with the instructions set out in any robots.txt file present on this site. You are not authorized to (i) resell, sublicense, transfer, assign, or distribute the site, its services or content; (ii) modify or make derivative works based on the site, its services or content; or (iii) "frame" or "mirror" the site, its services or content on any other server or Internet-enabled device. All rights not expressly granted in this Agreement are reserved by us and our licensors.

Usage Restrictions:

You further agree not to: (a) use the site for any illegal purpose or in violation of any local, state, national, or international law; (b) violate or encourage others to violate the rights of third parties, including intellectual property rights; (c) interfere with, disrupt, or attempt to gain unauthorized access to the site or Groove Digital's networks; (d) attempt to bypass any security features or technological protection measures of the site; (e) engage in any activity that could reasonably be expected to interfere with or disrupt the site, including by imposing an unreasonable or disproportionately large load on our infrastructure; or (f) use our services to transmit any computer viruses, worms, defects, Trojan horses, or other items of a destructive nature. Groove Digital reserves the right to investigate and take appropriate legal action against anyone who, in its sole discretion, violates this provision, including reporting the violator to law enforcement authorities.

3. Modification

We reserve the right to modify these Terms of Use at any time, and without prior notice, by posting an amended Terms of Use that is always accessible through the Terms of Use link on this site's home page. You should scroll to the bottom of this page periodically to review material modifications and their effective dates. YOUR CONTINUED USE OF THIS SITE FOLLOWING OUR POSTING OF A MODIFICATION NOTICE OR NEW TERMS OF USE ON THIS SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE MODIFICATION OR NEW TERMS OF USE.

Modifications to Services:

Groove Digital, LLC reserves the right to modify, suspend, or discontinue, temporarily or permanently, any services, products, features, or portions of this site at any time, with or without notice and without liability to you or any third party. You agree that Groove Digital shall not be liable to you or to any third party for any modification, suspension, or discontinuance of any part of the services or products. We also reserve the right to change the pricing of our services and products at any time. Continued use of our services following notice of a price change constitutes acceptance of the new price.

4. CANCELLATIONS AND REFUNDS

4.1 Refund Period.

ALL SALES ARE FINAL AND NON-REFUNDABLE ON THE 30TH DAY AFTER YOUR ORIGINAL PURCHASE DATE. Prior to the 30th day, a full unconditional refund for software services and digital products may be obtained by visiting https://thecustomerhelpdesk.com and contacting us there or submitting a ticket there with your purchase information. Groove Digital reserves the sole right to determine eligibility for refunds and may deny refund requests that do not meet our policies or that we suspect are fraudulent or abusive.

4.2 Physical Product Refunds.

Physical products must be returned to Groove in good, resellable condition to be eligible for a refund. There may be restocking fees for physical products, as described at the time of your purchase. Shipping and handling fees are non-refundable unless otherwise specified.

4.3 Subscription Cancellation.

If your product is a subscription, your subscription is continuous and will continue according to the schedule you agreed to at the time of your purchase until you cancel it. If you'd like to cancel your subscription, visit https://thecustomerhelpdesk.com and contact us there or submit a ticket there with your account and purchase information, and your subscription will be cancelled immediately and you will not be charged for any future payments. Only the initial payment in a subscription is refundable, and only if submitted within the 30 day refund period. Pro-rated refunds are not available for partial billing periods, and any cancellation will be effective at the end of the current billing period.

Subscription and Auto-Renewal Consent:

If you purchase a subscription, membership, payment plan, or other recurring product or service, you authorize Groove and its payment processors to charge your selected payment method on a recurring basis according to the price, billing interval, renewal date, trial terms, and cancellation method disclosed at checkout, in your order form, or in the applicable product terms. You are responsible for keeping your billing information current. You agree that renewal and cancellation terms must be read together with the checkout disclosures and any product-specific terms presented to you at the time of purchase.

Chargebacks and Payment Disputes:

Before initiating a chargeback, payment reversal, card dispute, ACH return, bank dispute, or similar payment challenge, you agree to contact Groove by visiting https://thecustomerhelpdesk.com and contacting us there or submitting a ticket there, and allow Groove a reasonable opportunity to investigate and resolve the issue, except where prohibited by applicable law. Improper, fraudulent, abusive, or bad-faith payment disputes are a material breach of these Terms, and Groove may suspend or terminate access, recover collection costs, offset amounts owed, and pursue any other available remedy.

4.4 Installment Sales.

Installment sales are NOT subscriptions. When you agree to an installment sale you are agreeing to pay the full purchase price in a fixed number of payments according to the terms. Installment payments cannot be cancelled and are due and owing according to the payment schedule agreed upon at the time of the sale. The refund period for the sale is only for 30 days after the initial payment. Additional payments are payments of a debt owed to the company and not eligible for refund. Failure to make any installment payment when due may result in immediate termination of your access to the product or service without notice and without release from the obligation to pay the full purchase price.

4.5 Inactive GrooveKart Stores

To maintain system performance and storage efficiency, Groove reserves the right to permanently remove any GrooveKart eCommerce store that remains inactive for a continuous period of twelve (12) months or longer. Inactivity is defined as the absence of any store activity, including logins, product updates, sales, or customer interactions. We will make reasonable attempts to notify the account owner via email prior to store deletion. However, it is your responsibility to keep your store active and your contact information up to date. Groove shall not be liable for any data loss resulting from account inactivity or failure to respond to warnings.

4.6 No Refunds for Account Termination.

If your account is terminated due to a violation of this Agreement or any other policies referenced herein, you will not be entitled to any refund, and you remain liable for all charges incurred through the date of termination. Further, you acknowledge that Groove Digital is not required to provide a refund for any reason.

5. How We Treat Postings To This Site (Blog, Forum, or Chat Room)

5.1

We will not treat information that you post to areas of this site that are viewable by others (for example, to a blog, forum or chat-room) as proprietary, private, or confidential. We have no obligation to monitor posts to this site or to exercise any editorial control over such posts; however, we reserve the right to review such posts and to remove any material that, in our judgment, is not appropriate. Posting, transmitting, promoting, using, distributing or storing content that could subject us to any legal liability, whether in tort or otherwise, or that is in violation of any applicable law or regulation, or otherwise contrary to commonly accepted community standards, is prohibited, including without limitation information and material protected by copyright, trademark, trade secret, nondisclosure or confidentiality agreements, or other intellectual property rights, and material that violates export control laws.

5.2

We, in our sole discretion and without notice, reserve the right, but undertake no duty, to review, edit, remove or delete any material submitted as a comment to blog, forum or chat-room provided for display or placed on this site. Specifically, we reserve the right to delete or decline to post content that contains profanity; sexual content; overly graphic, disturbing or offensive material; vulgar or abusive language; hate speech, defamatory comments, or offensive language targeting any specific demographic; personal attacks of any kind; spam; promotions for commercial products or services.

5.3

By submitting a comment for posting, you agree that we are not responsible, and shall have no liability to you, with respect to any information or materials posted by others, including defamatory, offensive or illicit material, even material that violates this Agreement.

6. Defamation; Communications Decency Act Notice

This site is a provider of "interactive computer services" under the Communications Decency Act, 47 U.S.C. Section 230, and as such, our liability for defamation and other claims arising out of any postings to this site by third parties is limited as described therein. We are not responsible for the content or any other information posted to this site by third parties. We neither warrant the accuracy of such postings or exercise any editorial control over such posts, nor do we assume any legal obligation for editorial control of the content posted by third parties or liability in connection with such postings, including any responsibility or liability for investigating or verifying the accuracy of any content or any other information contained in such postings.

7. Monitoring

We reserve the right, but not the obligation, to monitor your access and use of this site without notification to you. We may record or log your use in a manner as set out in our Privacy Policy that is accessible through the Privacy Policy link on this site's home page.

8. Separate Agreements

You may acquire products, services and/or content from this site. A separate agreement may not apply to every product, service, feature, purchase, subscription, membership, payment plan, offer, checkout, or item of content. These Terms are the primary, default, and controlling agreement for your access to, purchase of, receipt of, and use of all Groove products, services, websites, software, content, accounts, subscriptions, memberships, payment plans, offers, checkouts, and related materials. Groove reserves the right to require that you agree to a separate written agreement as a condition of your use and/or purchase of particular products, services and/or content. Unless Groove expressly states in a signed or product-specific written agreement that different terms control for a specific product, service, payment-service, or legally required subject matter, these Terms control over any inconsistent or additional terms in any order form, checkout page, invoice, marketing page, sales page, email, support communication, prior terms, product terms, policy, or other agreement to the fullest extent permitted by law. Any separate agreement is incorporated into these Terms only for the specific subject it covers, and these Terms continue to govern all matters not expressly and specifically superseded.

9. Ownership

The material provided on this site is protected by law, including, but not limited to, United States copyright law and international treaties. The copyrights and other intellectual property in the content of this site is owned by us and/or others. Except for the limited rights granted herein, all other rights are reserved.

10. Copyright, DMCA Policy, and Covered Groove Parties

Copyright infringement notices, counter-notifications, and repeat infringer procedures for this site, Groove.cm, https://groove.cm, Groovepay, LLC, Groove Digital, LLC, and every current or future parent, subsidiary, affiliate, sister company, affiliated holding company, commonly controlled entity, brand, website, domain, product, service, software application, platform, payment product, marketing property, predecessor, successor, assign, officer, director, member, manager, employee, contractor, consultant, agent, representative, licensor, licensee, vendor, payment processor, and service provider of Groove Digital, LLC are governed by Groove's separate DMCA Policy.

11. Limitation of Liability; Release; No Merchant Loss Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GROOVE DIGITAL, LLC, GROOVEPAY, LLC, GROOVE.CM, HTTPS://GROOVE.CM, OR ANY COVERED GROOVE PARTY BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL, STATUTORY, MULTIPLE, OR OTHER DAMAGES OF ANY TYPE OR KIND, INCLUDING LOSS OF DATA, REVENUE, PROFITS, SALES, CUSTOMERS, GOODWILL, USE, BUSINESS OPPORTUNITY, BUSINESS INTERRUPTION, REPUTATION, EXPECTED SAVINGS, OR OTHER ECONOMIC ADVANTAGE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS SITE, GROOVE.CM, GROOVEPAY, ANY PRODUCT, SERVICE, PAYMENT SERVICE, CONTENT, THIRD-PARTY SERVICE, INTERRUPTION, INACCURACY, ERROR, OMISSION, DELAY, SECURITY INCIDENT, ACCOUNT SUSPENSION, ACCOUNT TERMINATION, DATA LOSS, PROCESSOR ACTION, BANK ACTION, CARD NETWORK ACTION, OR REGULATORY ACTION, REGARDLESS OF CAUSE, THEORY OF LIABILITY, OR WHETHER GROOVE OR ANY COVERED GROOVE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

For merchants, sellers, affiliates, account holders, and users who use Groove, Groove.cm, GroovePay, or any related service to sell, market, process, collect, receive, route, or manage payments, Groove is not responsible for any merchant loss of any kind, including losses arising from your products or services, customer disputes, customer support, fulfillment, refunds, returns, chargebacks, retrieval requests, reversals, ACH returns, payout delays, payout holds, reserves, rolling reserves, account reserves, account suspensions, account terminations, underwriting decisions, merchant category decisions, descriptor issues, fraud, unauthorized transactions, customer complaints, tax obligations, fines, assessments, penalties, card brand fees, processor fees, gateway downtime, bank or acquiring bank decisions, processor or gateway decisions, third-party integration failures, regulatory inquiries, advertising claims, compliance failures, or your failure to comply with applicable law, card network rules, processor requirements, or customer obligations.

You knowingly and voluntarily release Groove Digital, LLC, Groovepay, LLC, Groove.cm, https://groove.cm, and each Covered Groove Party from all claims, demands, liabilities, damages, losses, costs, expenses, actions, and causes of action, known or unknown, suspected or unsuspected, arising from or relating to: (i) disputes between you and your customers, buyers, subscribers, affiliates, partners, vendors, contractors, payment providers, processors, banks, card networks, gateways, platforms, or regulators; (ii) any content, product, service, offer, claim, representation, warranty, fulfillment obligation, refund obligation, tax obligation, or legal obligation created, offered, sold, marketed, or managed by you; or (iii) any third-party service, processor, bank, card network, platform, or integration. This release applies to the fullest extent permitted by law and does not waive rights that cannot legally be waived.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, GROOVE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, GROOVE.CM, GROOVEPAY, OR ANY GROOVE PRODUCT OR SERVICE SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO GROOVE FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Amounts paid to third parties, taxes, pass-through fees, payment processing fees, card network fees, chargebacks, refunds, reserves, merchant funds, payout amounts, customer proceeds, amounts collected for processors, banks, gateways, or card networks, and amounts not retained by Groove are excluded from this liability cap. If you paid Groove no fees for the applicable service during that period, Groove's total liability shall not exceed one hundred dollars ($100).

YOU ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY, RELEASE, DISCLAIMERS, ALLOCATION OF RISK, AND REMEDY LIMITATIONS IN THESE TERMS ARE AN ESSENTIAL ELEMENT OF THE BARGAIN BETWEEN YOU AND GROOVE DIGITAL, LLC, WITHOUT WHICH GROOVE DIGITAL, LLC WOULD NOT HAVE ENTERED INTO THESE TERMS OR PROVIDED ACCESS TO THE SITE, PRODUCTS, OR SERVICES. YOUR ACCESS TO AND USE OF THE SERVICES IS AT YOUR OWN RISK. IF YOU ARE DISSATISFIED WITH THE SERVICES OR ANY PORTION THEREOF, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES.

12. Links to This Site

We grant to you a limited, revocable, and nonexclusive right to create a hyperlink to this site provided that the link does not portray us or our products or services in a false, misleading, derogatory, or offensive matter. You may not use any logo, trademark, or tradename that may be displayed on this site or other proprietary graphic image in the link without our prior written consent.

13. Links to Third Party Websites

We do not review or control third party websites that link to or from this site, and we are not responsible for their content, and do not represent that their content is accurate or appropriate. Your use of any third party site is on your own initiative and at your own risk, and may be subject to the other sites' terms of use and privacy policy.

14. Participation In Promotions of Advertisers

You may enter into correspondence with or participate in promotions of advertisers promoting their products, services or content on this site. Any such correspondence or participation, including the delivery of and the payment for products, services or content, are solely between you and each such advertiser.

15. Mandatory Dispute Resolution; 39-Day Cure Period; Mediation; Arbitration

Before initiating any lawsuit, arbitration, administrative claim, charge, or other proceeding, you must first send Groove written notice of the dispute by visiting https://thecustomerhelpdesk.com and contacting us there or submitting a ticket there with enough detail for Groove to investigate the issue, including your account email, transaction information, the facts supporting your claim, the relief requested, and any documents reasonably necessary to evaluate the dispute. To the fullest extent permitted by law, Groove shall have thirty-nine (39) days after receipt of a complete notice to investigate and cure the alleged issue before you may file or pursue any claim.

If the dispute is not resolved during the 39-day cure period, the parties agree to participate in good-faith mediation before filing or continuing any lawsuit or arbitration, except for claims seeking temporary, preliminary, or permanent injunctive relief; claims involving intellectual property misuse, data security, fraud, unauthorized account access, nonpayment, chargebacks, payment processing deadlines, processor or card network deadlines, account suspension or termination, DMCA matters, or other urgent harm; or where mediation is prohibited by applicable law. Mediation may be conducted by video, telephone, AAA, JAMS, or another mutually agreed mediator in Palm Beach County, Florida, and each party shall participate through a representative with settlement authority.

Except for actions to protect intellectual property rights, enforce confidentiality, collect undisputed amounts, address fraud or security issues, enforce an arbitrator's decision, seek injunctive relief, or proceed in small claims court where legally available, all disputes, controversies, or claims arising out of or relating to this Agreement, the site, Groove.cm, GroovePay, any Groove product or service, or any breach thereof shall be submitted to and finally resolved by binding arbitration under the rules of the American Arbitration Association ("AAA") then in effect, including the AAA Consumer Arbitration Rules and Mediation Procedures for consumer disputes, the AAA Commercial Arbitration Rules and Mediation Procedures for commercial disputes, and the AAA Mass Arbitration Supplementary Rules where applicable. There shall be one arbitrator unless applicable AAA rules require otherwise. The arbitration shall take place in Palm Beach County, Florida, USA, or by telephone, video, or documents-only proceeding if permitted by the arbitrator and applicable rules.

The arbitrator shall apply the laws of the State of Florida, excluding conflict-of-law rules, and shall have exclusive authority to resolve disputes about arbitrability, scope, validity, interpretation, and enforceability of this arbitration provision, except that a court of competent jurisdiction shall decide issues concerning the class action waiver, representative action waiver, or public injunctive relief waiver to the extent required by law. Judgment on the award may be entered in any court of competent jurisdiction.

If twenty-five (25) or more similar arbitration demands are asserted against Groove or any Covered Groove Party by the same or coordinated counsel, or are otherwise coordinated, staged, funded, or filed in a similar manner, the demands shall be treated as a mass arbitration to the fullest extent permitted by law and administered under the AAA Mass Arbitration Supplementary Rules or other applicable provider procedures. The parties agree that staged proceedings, bellwether proceedings, process arbitrators, mediation, and reasonable filing-fee sequencing may be used to promote efficient, fair, and cost-effective resolution.

16. Jurisdiction And Venue

The courts of Palm Beach County in the State of Florida, USA and the nearest U.S. District Court in the State of Florida shall be the exclusive jurisdiction and venue for all legal proceedings that are not arbitrated under these Terms of Use.

17. Controlling Law

This Agreement shall be construed under the laws of the State of Florida, USA, excluding rules regarding conflicts of law. The application the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.

18. Severability

If any provision of these terms is declared invalid or unenforceable, such provision shall be deemed modified to the extent necessary and possible to render it valid and enforceable. In any event, the unenforceability or invalidity of any provision shall not affect any other provision of these terms, and these terms shall continue in full force and effect, and be construed and enforced, as if such provision had not been included, or had been modified as above provided, as the case may be.

19. Force Majeure

We shall not be liable for damages for any delay or failure of delivery arising out of causes beyond our reasonable control and without our fault or negligence, including, but not limited to, Acts of God, acts of civil or military authority, fires, riots, wars, embargoes, Internet disruptions, hacker attacks, or communications failures.

20. Privacy

Please review this site's Privacy Policy which also governs your visit to this site. Our Privacy Policy is always accessible on our site's home page.

21. Notices

You agree that any legal notices or disclosures we are required to send to you may be delivered via email to the last email address you provided to us. Such notice shall be deemed effective upon transmission.

22. Limitation on Claims

You agree that any claim or cause of action arising out of or related to use of this site or these terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

23. Termination of Access

We reserve the right, in our sole discretion, to terminate your access to the site or services at any time and for any reason, including but not limited to violation of these terms, without liability or obligation to you.

24. Authority to Bind Entity

If you are accessing or using this site on behalf of a company, organization, or other entity, then you represent and warrant that you have authority to bind that entity to these terms, and that entity accepts these terms.

25. Jury Trial, Class Action, Collective Action, and Representative Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND GROOVE DIGITAL, LLC KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY.

YOU AND GROOVE DIGITAL, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, CLASS MEMBER, COLLECTIVE MEMBER, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR PARTICIPANT IN ANY PURPORTED CLASS, COLLECTIVE, COORDINATED, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. Unless both you and Groove Digital, LLC agree otherwise in writing, no court, arbitrator, mediator, or other decision-maker may consolidate more than one person's claims or preside over any form of class, collective, consolidated, representative, or private attorney general proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

If this waiver is found unenforceable as to a particular claim or requested remedy, then that claim or remedy shall be severed and proceed only in a court of competent jurisdiction after completion of the required notice, cure, and mediation process, and all remaining claims shall proceed in individual arbitration.

26. Lifetime Membership Definition

Lifetime Membership Limitations:

Where we offer "Lifetime" memberships or access to our software products, "Lifetime" is strictly and exclusively defined as the lifetime of the specific software version that was available at the time of purchase. "Lifetime" does not mean the lifetime of the purchaser, Groove Digital, LLC, or any other interpretation. A "Lifetime" membership applies solely to the specific software product purchased and does not include, cover, or extend to:

(i) Any new software products, platforms, or services created or offered by Groove Digital, LLC after your purchase date;

(ii) Any new features, modules, or extensions added to the software after your purchase date, unless expressly designated as free upgrades by Groove Digital, LLC in writing;

(iii) Any successor, replacement, or rebranded versions of the software;

(iv) Any other products in the Groove Digital, LLC ecosystem not specifically included in your original purchase.

Modification of Features:

Groove Digital, LLC reserves the absolute and sole right to add, modify, limit, or completely remove any features, functionality, or services that were available or promised at the time of purchase, without notice, compensation, or recourse. The addition or removal of features shall not constitute a breach of any lifetime membership agreement.

Termination of Software:

If Groove Digital, LLC discontinues, ceases development of, sells, or otherwise terminates the software product for which you purchased a lifetime membership, your membership terminates immediately with such discontinuation. In such event, you are entitled to no refund, compensation, replacement product, or any other consideration. If Groove Digital, LLC ceases operations, is acquired, declares bankruptcy, or otherwise goes out of business, all lifetime memberships are automatically terminated without any obligation to purchasers.

No Guaranteed Uptime or Availability:

Under no circumstances do we guarantee any specific level of uptime, availability, or access to our services. Our services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. We are not responsible for any delays, delivery failures, or other damage resulting from such problems. We do not guarantee continuous, uninterrupted access to any of our services, and operation of our website and services may be interfered with by numerous factors outside of our control.

Acknowledgment:

By purchasing a lifetime membership, you explicitly acknowledge and agree to these limitations and conditions, and agree that this definition of "Lifetime" supersedes any other interpretation, regardless of how the term may be used in marketing materials, sales communications, or other representations.

27. Disclaimer of Warranty

ALL CONTENT, PRODUCTS, AND SERVICES ON THIS SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, GROOVE DIGITAL, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GROOVE DIGITAL, LLC DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GROOVE DIGITAL, LLC DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. SOME STATES DO NOT PERMIT LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

28. Full Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Groove Digital, LLC, Groovepay, LLC, Groove.cm, https://groove.cm, and each current or future parent, subsidiary, affiliate, sister company, affiliated holding company, commonly controlled entity, joint venture, predecessor, successor, assign, brand, domain, website, product, service, platform, officer, director, member, manager, employee, contractor, consultant, agent, representative, licensor, licensee, vendor, payment processor, bank, acquiring bank, card network, gateway, and service provider of Groove Digital, LLC from and against any and all claims, demands, actions, investigations, proceedings, subpoenas, losses, liabilities, damages, judgments, settlements, penalties, fines, assessments, chargebacks, refunds, reversals, reserves, processor fees, card network fees, taxes, costs, and expenses, including reasonable attorneys' fees and collection costs, arising out of or relating to: (i) your access to or use of the site, Groove.cm, GroovePay, or any Groove product or service; (ii) your products, services, offers, funnels, websites, stores, advertising, marketing, email, SMS, webinars, courses, memberships, subscriptions, physical goods, digital goods, coaching, consulting, claims, warranties, fulfillment, refunds, returns, customer support, taxes, or compliance obligations; (iii) your violation of these Terms, any payment terms, any acceptable use policy, any affiliate terms, any processor, bank, gateway, or card network requirement, or any applicable law, rule, regulation, or third-party right; (iv) any content, data, information, file, domain, integration, instruction, transaction, or communication you submit, upload, transmit, process, display, store, sell, or make available; (v) your failure to obtain required licenses, permits, consents, authorizations, disclosures, approvals, tax registrations, payment authorizations, privacy consents, marketing consents, or third-party rights; (vi) fraud, suspected fraud, chargebacks, excessive refunds, unauthorized transactions, prohibited transactions, sanctions issues, money laundering concerns, high-risk activity, or payment disputes associated with your account or business; (vii) disputes between you and your customers, subscribers, buyers, affiliates, employees, contractors, vendors, partners, processors, banks, gateways, card networks, regulators, or third-party platforms; or (viii) any negligence, willful misconduct, misrepresentation, breach, or omission by you or anyone using your account, credentials, API keys, integrations, domains, payment accounts, or systems.

Groove may, at its own expense, assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that case, you agree to cooperate fully with Groove's defense, provide requested information and records, and not settle any matter without Groove's prior written consent if the settlement imposes any obligation, admission, liability, restriction, or payment on Groove or any Covered Groove Party. This indemnification obligation is independent of, and in addition to, any payment, refund, reserve, chargeback, clawback, or reimbursement obligation and will survive termination of these Terms and your use of the site, products, or services.

29. Electronic Communications

When you visit our site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further acknowledge that your electronic submissions constitute your agreement and intent to be bound by such agreements and to pay for any purchases you make.

30. Data, Backups, Account Security, and Authorized Users

You acknowledge and agree that you are solely responsible for backing up and maintaining copies of any data that you upload, create, sell, process, receive, transmit, or modify while using our services. Groove Digital, LLC makes no guarantees regarding the preservation, integrity, recoverability, exportability, or continued availability of your data. While we may maintain backup systems, these are primarily for disaster recovery purposes and not for retrieving individual user data. Groove shall not be liable for any data loss, corruption, deletion, unauthorized access, account compromise, unavailable backup, failed export, failed import, or inability to restore data, except to the limited extent required by applicable law and subject to Section 11.

You are responsible for all activity under your account, including activity by owners, administrators, employees, contractors, agents, affiliates, customers, subaccounts, connected users, API users, integration users, and anyone who obtains access to your credentials, devices, API keys, authentication tokens, domains, payment accounts, connected accounts, or systems. You are responsible for securing passwords, API keys, integrations, domains, connected payment accounts, merchant accounts, and user permissions; promptly revoking access when appropriate; and immediately notifying Groove of any suspected unauthorized access or security incident.

31. Third-Party Integrations, AI, Beta Features, and Platform Changes

Our services may integrate with or allow access to third-party services, software, processors, gateways, banks, card networks, marketplaces, applications, APIs, platforms, artificial intelligence tools, hosting services, email services, SMS services, analytics services, and other third-party systems ("Third-Party Services"). You acknowledge that your use of any Third-Party Services is governed solely by the terms and policies of those services. Groove does not control, endorse, guarantee, or assume responsibility for Third-Party Services, their content, their uptime, their security, their pricing, their approvals, their policies, their decisions, or any changes that may affect your business or integrations.

Any third-party software, AI feature, beta feature, experimental feature, preview feature, generated output, automation, recommendation, data enrichment, template, sample, or integration provided by Groove is provided "AS IS" and "AS AVAILABLE" without warranty of any kind. AI-generated or automated outputs may be inaccurate, incomplete, offensive, noncompliant, or unsuitable for your use. You are solely responsible for reviewing, testing, approving, and legally validating all outputs, campaigns, pages, offers, prices, claims, emails, SMS messages, product descriptions, legal text, tax settings, payment settings, and customer communications before use.

Groove may add, modify, suspend, remove, discontinue, rate-limit, restrict, or replace any feature, integration, API, beta tool, AI tool, workflow, payment method, processor, gateway, or service at any time, with or without notice, and without liability to you or any third party.

32. Merchant, Seller, and Customer Responsibilities

If you use Groove, Groove.cm, GroovePay, or any related service to sell, advertise, market, process payments, collect leads, communicate with customers, host content, fulfill products, manage affiliates, or operate a business, you are solely responsible for your business, products, services, claims, offers, prices, taxes, refund policy, shipping, fulfillment, customer support, privacy compliance, marketing compliance, email/SMS compliance, consumer protection compliance, age restrictions, prohibited products, warranties, representations, customer disputes, affiliate conduct, employee/contractor conduct, and compliance with all laws, regulations, card network rules, processor requirements, platform rules, and third-party terms applicable to your business.

Groove is not the seller of record for your products or services unless Groove expressly agrees in a separate written agreement. Groove does not control and is not responsible for your customers, buyers, subscribers, affiliates, leads, traffic sources, conversion rates, sales results, refund rates, chargeback rates, processing volume, merchant category code, underwriting status, tax treatment, product legality, fulfillment performance, or business outcomes.

33. GroovePay and Payment Services

If you apply for, access, or use GroovePay, merchant processing, payment gateway, payment facilitation, underwriting, payout, chargeback, reserve, or related payment services, those services may also be subject to the applicable GroovePay Merchant Agreement, payment processor terms, acquiring bank terms, gateway terms, card network rules, underwriting application, fee schedule, operating rules, risk review requirements, and any other payment-service terms presented to you during application, onboarding, account review, or continued use. A separate payment-service agreement may not exist for every user, account, transaction, product, or payment-related feature. These Terms remain the primary and controlling agreement for all Groove products and services and apply fully unless Groove expressly presents a specific payment-service term that states it controls for a specific payment-processing matter. If there is a direct conflict between these Terms and an applicable GroovePay or payment-service term that Groove or a payment partner expressly requires to control for a specific payment-processing matter, that payment-service term controls only for that narrow payment-processing matter, and these Terms control in all other respects.

Groove, Groovepay, LLC, processors, banks, gateways, card networks, and other payment partners may approve, reject, suspend, terminate, condition, restrict, monitor, review, hold, reserve, delay, offset, debit, reverse, or recover funds or services in connection with underwriting, risk, fraud, compliance, chargebacks, refunds, reserves, suspicious activity, prohibited activity, excessive disputes, regulatory requirements, sanctions, card network rules, processor requirements, or business-model risk. Groove is not liable for any losses arising from those actions or decisions, even if they affect your cash flow, sales, customers, reputation, account access, payout timing, or ability to process payments.

34. Assignment

You may not assign or transfer these Terms of Use or your rights under these Terms of Use, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms of Use or any rights under these Terms of Use to any third party without your consent, notice, or restriction of any kind. In the event of an assignment by us, we will be relieved of any further obligation to you.